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Real humans, real answers. Most order questions are covered below. If not, send us a message and we'll reply within one business day.
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Frequently asked
- STRYDE is in pre-launch, so reservations don't ship yet — reserving locks in your place with no payment. When we launch, estimated delivery is 4–6 months, and we'll share the confirmed timeline with reservers at launch.
- Our shoes run true to size with a wider-than-typical anatomical toe box. Take the Find Your Fit quiz for a personalized recommendation, or order your usual athletic-shoe size if you're unsure. We offer free size exchanges within 30 days in the US.
- Yes. 30-day returns on unworn pairs in original packaging. Size exchanges in the US are free. International returns are the buyer's responsibility unless the item is defective.
- Yes. Standard international delivery is 7–14 business days. Duties and import taxes are calculated at checkout where possible; otherwise they're the recipient's responsibility on delivery.
- Sign in to your account to see order status and tracking once your pair ships. You'll also receive a shipping email with the carrier tracking number.
- Email privacy@strydebarefoot.com and we'll respond within 30 days. You can also manage marketing preferences and download your data from the account page.
Still stuck? Use the form on the left and we'll get back to you.